A remote identity reflects a user authorization to a data source (Facebook, Google) or data destination (Google BigQuery, Amazon Redshift).

A remote identity may be reused across several resources for a data source. For example, you may have a Facebook account which acts as a "page manager" across 30 accounts. Openbridge allows you to register this Facebook account as a remote identity. We would then present you with all the resources at Facebook a remote identity can access. You can use the remote identity to connect to all 30 Facebook accounts or just 1. 

Reauthorizing Expired or Disconnected Authorization

Authorized access to your accounts become disconnected from time to time. These authorizations can expire for several reasons, including password changes, accounts getting locked, user access removal, and lifespans of an access token. 

While this can be frustrating, it's good to keep in mind that this is normal behavior and is usually the result of a change to keep your account safe and secure.

When authorizations expire, you need to reconnect and authorize us again. Openbridge will send "Authorization Failure" notifications via email when we detect that your account authorization is not working.  It will look something like this:

Simply proceed through the process again to reconnect our authorization.

Removing Remote Identities

Removing remote identities requires a request to support@openbridge.com. This ensures an identity is not removed that may accidentally disconnect your data feeds. Without a remote identity authorization, any active data flows would stop. Removing an identity, in this case, would disrupt the flow of data. Depending on the data source, there may be no way to re-request this information upon reactivating the data connection. 

In our Facebook example, if you requested that we remove the identity attached to 30 Facebook accounts, then the authorizations we have to collect data would be removed for all 30 accounts. Data collection would no longer work which may not have been the original intent of the removal. 

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