Amazon application permissions can expire or be disabled manually. You can quickly check your Amazon Seller Central account to check for the status of the authorization:
Before the authorization expires, Amazon will notify the account owner via email, and there will be a notice in their interface:
Why did an authorization expire?
There are a few possibilities as to why authorization credentials expire. The first reason is that the permissions were removed from the Amazon user interface. In the Amazon interface, Openbridge permissions were disabled:
Another possibility is that the authorization expired due to Amazon's system action. Once you authorize Openbridge to access your Seller account, the granted access remains valid for 12 months from the issuance date. In the screenshot above, you can also see the valid authorization period, re-authorization, and disable authorization.
Keep the App Authorized
To ensure uninterrupted data collection, it is essential to renew Openbridge access before the expiration of the initial authorization. Doing so allows you to extend our access for an additional 12 months starting from the renewal date.
Amazon will email the seller directly that a token is set to expire 30 days before the expiration date. Per Amazon;
When will the refresh token expire? The refresh token expires after one year.
Can we get the expiration date of refresh tokens through SP-APIs? No. However, sellers will receive an email reminding them to re-authorize their SP-API app 30 days before the expiration.
If you do not renew Openbridge access before the expiration date, Amazon will terminate our access. This will put our app in an "expired" state. As such, all data collection we do on your behalf will stop!
Are your Openbridge developer authorizations expired?
If access expires or is revoked, our app will be "disabled" upstream at Amazon. Once it expires, Amazon removes the original SP-API or MWS Auth token authorization. Openbridge will not be able to access your account. To grant Openbridge access again, you must "enable" access.
Step 1: Updating Seller Central
In your Seller Central account, go to Settings->Third party developer and apps-> Manage your Apps. Find Openbridge and enable access. When granting access to Openbridge, Amazon will create a new authorization.
Step 2: Updating your Openbridge authorization
Next, you must log into your Openbridge account and update the remote identity authorization with the new token from Amazon. This will inform us that the authorization has been changed.
Also, in the event of expired Selling Partner authorizations, Openbridge may have paused your subscriptions. Why? Amazon was rejecting our API requests. You must log in to your Openbridge account and reactivate any paused subscriptions. You can only do this after you update the Auth token.
Is your Openbridge developer authorization expiring soon?
Renewal is the most straightforward path. Renewing authorizations will preserve Openbridge access, and data collection will continue uninterrupted.
Step 1: Check and renew access (if needed)
In your Seller Central account, go to Settings->Third party developer and apps-> Manage your Apps. Find Openbridge and renew access by checking if the "Re-Authorize" button is present for Openbridge. If so, click "Re-Authorize." That is it!
If you Re-Authorize before expiration, the original Openbridge Auth token will remain intact. Unlike expired authorizations, renewals mean you will not have to give us a new Auth token!
Preventing Expirations
When access is lost, we can not collect data for you. Unfortunately, loss of access will lead to gaps in data that can not be backfilled. There are two steps you can take to avoid expired authorization:
First, take note of Amazon communications about access renewals. Amazon provides a "Developer Access Renewal" service that periodically reminds you to review developers with access to your seller account. Check your emails and notifications from Amazon regularly.
Second, in your Seller Central account, under Settings->Third party developer and apps-> Manage your Apps, you will see a list of developers and apps. Click "renew" for Openbridge if Amazon says the access expires soon.
Note: Your Amazon interface may vary, which means you may have to go to "Apps and Services" and then Manage Apps as shown below. The outcome is the same regardless of the path: ensuring the app is authorized.
