When setting up Amazon Advertising, you may notice there is an empty profile list. There may be multiple reasons why a profile list is empty:

  • The merchant granted consent with the incorrect account. If the merchant uses multiple accounts, please make sure they are using the correct one to grant authorization.

  • Make sure you were granted access in the correct region. It is possible the user that granted you consent from a different region. Please make sure that the email address of the user was used only in one region (e.g. amazon-eu@xyz.com for EU and amazon-na@xyz.com for NA). The Advertising API will not return EU profiles when calling the NA or NA profiles for the EU.

  • No Sponsored Product campaigns exist. If you are not running any campaigns, the advertiser may not be considered "active". The advertiser must have at least one Sponsored Products campaign.

  • Incorrect permissions. If the merchant has granted access via Seller Central User Permissions you'll need to make sure they gave you View/Edit permission for Campaign Management. See this document for more details on setting permissions: https://docs.openbridge.com/en/articles/4798359-setting-amazon-advertising-permissions. Please note that if you update permissions at Amazon, it can take 1-2 hours for their systems to reflect those changes. Once Amazon systems sync, we will be able to see the change and reflect it in the Advertiser profile list.

Before submitting a ticket, please verify that there are no issues with the account you are authorizing.

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