NOTE: If we do not show any profiles in the list of Advertisers, it is due to a permissions issue at Amazon (see this article)
Permissions Grant Access To Advertiser Profiles
Advertising profiles represent an advertiser and their account's marketplace. Advertisers cannot have more than one profile for each marketplace. Advertisers who operate in more than one marketplace (Amazon.com, Amazon.co.uk, Amazon.co.jp) will have one profile associated with each marketplace.
If you are unsure what an Amazon Advertising profile is, see this: https://advertising.amazon.com/API/docs/en-us/reference/2/profiles#/Profiles
We collect data at the profile level. One data pipeline equals an Advertiser profile ID.
Selecting A Profile To Collect Data
We will list all the Profile IDs associated with an authorization access token. For example, you have a user with an email
firstname.lastname@example.org. This email is authorized to access Advertiser Profiles A, B, C, and D; we will display each profile. However, if Advertiser C has a permission issue, it will not be listed as a selection.
You will need to make sure that "
email@example.com" has the correct permissions for each profile you want to collect data from. Per Amazon, "the user account (email address) you are using to authorize Openbridge MUST be a Seller Central or Amazon Advertising Console user that can create and manage advertising campaigns".
Verifying User Permissions
In the Amazon Advertising console, make sure
Campaign Manager and
Advertising Reports are selected for the authorizing user account.
Here is an example of the permissions screen within the Amazon Advertising console:
In the event there are issues with us displaying an advertiser profile you think is attached to a specific account, we suggest cross-checking the Seller Central account
Campaign Manager permissions in addition to the Advertising console. Typically selecting the permissions within the Advertising console will automatically set them in Seller Central.
On rare occasions, permissions may not sync between Ads and Seller Central. Another use case is someone accidentally removes this permission.
Within Seller Central permissions, make sure the
Campaign Manager permissions, as shown below:
Updating Permissions Take Time To Sync
If you update permissions at Amazon, it can take 1-2 hours, sometimes as long as 24 hours, for their systems to reflect those changes. Once Amazon Seller and Advertising systems sync, we can see the change and reflect it in the Advertiser profile list.
Removing Advertising Permissions Via Linked Accounts
It is possible that permissions have been removed in a manner that prevents Openbridge from accessing the API, despite the previously detailed correct settings. For example, an admin on your advertising account selects Account Access > Manager accounts > Remove access.
If this occurs, we will be unable to collect data for the advertiser in question.